When will my order be shipped?
Regular delivery orders placed before 12.30pm (Sydney time - AEST/AEDT) on a business day are usually shipped from our Bowral warehouse same-day. During busy periods there may be small delays to dispatch some orders. There may also be some dispatch delays as our warehouse ensures compliance with COVID safe plans.
Ordering over the weekend will mean your order will be despatched on the following Monday where possible.
Do you ship on public holidays?
No, as our shipping providers do not work on public holidays. This means we do not ship parcels on National or NSW public holidays. Our warehouse is also shut on these holidays.
Is everything on your site in stock?
Any item that you can add to cart is actually in stock, right here in Australia. We only list items for sale that are actually available in our warehouse, so your order will be shipped on time.
How much does shipping cost?
- Orders over $1,000.00: All orders over $1,000.00 ship free across Australia (excludes some bulky items, and excludes some postcodes in regional and remote areas). We will select a suitable shipping service (e.g. Australia Post or Courier).
- Orders under $999.99: Cost to ship these orders is a flat $29.95 as long as you are within our network of postcodes, and the item is not bulky. We will be in touch with a custom shipping order to facilitate delivery if this applies to your order.
NOTE: For a swift delivery, we recommend you to provide an address where someone is available receive and sign for the package. Our delivery companies deliver to physical addresses, we cannot deliver to PO Boxes or Parcel Lockers.
How long will it take to get my order?
Delivery times depend on where you live and the shipping method you select. Additional updates on potential delays due to COVID-19 can be found here.
To see an estimate on how long a package may take to arrive, you can use the delivery estimator from Australia Post, you can go to their website and enter Bowral, NSW 2576 as the origin postcode: Australia Post shipping estimate
If after the estimated time your order has not arrived (noting any additional updates from the provided by Australia Post during COVID-19), or you are concerned about it's progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However if you don't have any luck with them, then you can contact us and we'll try to get it sorted out as soon as possible for you!
Can I come and collect my order from your store?
Fortunately, yes! We now have this offer available at our Bowral, NSW 2576 warehouse. We are open for collection Monday - Friday only between 8.00am and 5.00pm. Please contact us prior to your order so we can facilitate this for you with stock confirmation and timeslot for collection.
Do you ship internationally?
Yes, we ship to New Zealand except for bulky products. Please contact us if you have any questions!
Australia Post has noted that there may be significant service delays to many countries due to the COVID-19 crisis. Please visit the following link to see if your country is affected by these delays - Australia Post - International Delivery Updates
Bulky goods excluded. We will provide a quote based on the product and destination.
A shipping label is created immediately after we have received your payment. You will then receive an e-mail with your invoice and the information needed to track your order online. In a rare event of an item out of stock, you will be notified by e-mail or phone.
We require a telephone number in case any problems should occur during delivery. Only after you have communicated us your shipping details as well as a telephone number can we ship your order. Requesting authorisation to leave with no signature removes our responsibility to reimburse on any lost or damaged orders. We assure you that this personal data is strictly used for shipping purposes only; under no circumstances do we abuse them or release them to other parties for any commercial gain.*Bulky goods are not included in the Free Delivery policy.