Shipping Information

All Orders are shipped same day within Australia if received before 1:30pm 

(In the rare occasion this is not possible - we will advise you within an hour, note this does not include weekends or public holidays)

 

Free standard shipping on all orders $150.00 and over Australia-wide. (MAINLAND ONLY)

Australia Wide Postage Rates (Mainland Only)


Flat Rate Standard Shipping $0.00 – $149.99:       $ 9.95 

FREE Shipping on orders over $150.00:              FREE

 

Shipping to WA and NT will take longer, especially remote classed areas, if in doubt, please email us for shipping times. 

During Christmas or other holiday periods including public holidays, we see couriers receiving a backlog of orders etc, and they do not deliver on weekends. Delivery times may be increased during these periods. Once the parcel leaves our door, it is out of our control, and all tracking follow-ups should be followed through with the courier using the tracking number provided, especially if there has been a shipping delay.

 

A shipping label is created immediately after we have received your payment. You will then receive an e-mail with your invoice and the information needed to track your order online. In the very rare event of an item out of stock, you will be notified by phone or e-mail
NOTE: For a swift delivery, we recommend you to provide an address where someone is home to receive and sign for the package. Our delivery companies mainly deliver to physical addresses on items over 1.05m, not to P.O. Boxes - small items are fine to go to PO Boxes. If we require further shipping information, we will gladly call you to clarify.

If you will not be home, you are welcome to leave Special Instructions that the parcel can be left in a safe place for you with no signature!
We also require a telephone number in case any problems should occur during delivery. Only after you have communicated to us your shipping details, as well as a telephone number can we ship your order. Requesting authorisation to leave with no signature removes our responsibility to reimburse on any lost or damaged orders. We assure you that this personal data is strictly used for shipping purposes, our own marketing and follow-up only; under no circumstances do we sell or disclose to any third parties that may lead to commercial gain.